Our ITIL Service Operation training course would suit IT professionals, including:
In addition to gaining valuable skills and earning internationally recognised certifications, you will also:
Once qualified, you will be eligible to apply for a range of job roles, including:
We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 595,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 9,000 students.
By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.
You will also benefit from:
Our virtual classroom training has provided high pass rates, which has made us confident to offer an Exam Pass Guarantee. Have peace of mind, knowing we’ll support you until you are certified.
With our Exam Pass Guarantee, if you do not pass the exam after attending our training course, you can attend the same training again for free.
All we ask is that you:
Students retaking the course must use any materials or books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement(s).
*Exam Pass Guarantee does not include the resit exam; this would be an additional cost.
Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organising for service operation
Implementation of service operation
Challenges, critical success factors and risks
IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.
Exam format – Multiple-choice.
Duration – 90-mins.
Pass mark – 28/40 (70%).